FAQs/Shipping Information

DELAYS

We apologize in advance for any delays Trae Merch may experience.  Big tours and holiday seasons will come with some delays.  Our staff works as fast as they can to have everyone's order out as quickly as possible. 

FOR ANY QUESTIONS REGARDING YOUR ORDER PLEASE CONTACT Info@TraeMerch.com

The Trae Merch staff ships and replies to emails Monday-Friday.  

PHONE NUMBER

We do not have a phone number since too many people would call assuming Trae Tha Truth is going to answer the phone.  

*DUE TO THE HIGH VOLUME OF MAILBOX THEFT WE SUGGEST YOU SHIP TO A SAFE ADDRESS

WE ARE NOT RESPONSIBLE FOR STOLEN PACKAGES. YOU WILL HAVE TO MAKE A CLAIM WITH THE POST OFFICE.

TERMS OF SERVICE

SHIPPING:

Upon ordering you will be given a tracking number within 2-4 business days. You may track your order at USPS.com, however your order will not be updated until USPS picks up your package. Please allow at least 3-14 business days from when you receive your tracking number for your order to arrive. Priority packages take 2 to 3 business days to arrive once they leave our warehouse.

Calculated shipping is given at checkout.  USPS automatically charges for priority mail once item(s) weigh over 15.9oz.  

ONCE THE POST OFFICE HAS DELIVERED YOUR ITEMS, WE ARE NOT RESPONSIBLE FOR  LOST, STOLEN OR HELD PACKAGES.  Shipping is a service you purchase from USPS so any issues encountered must be handled with them.  If your package is marked as delivered and you still do not have your package you must contact them.

 If you provided the wrong address and the package is being sent back to us, you will have to pay for shipping  once again if you want us to re-send your package. 

We will only reimburse you for shipping if the mistake was ours.  

INTERNATIONAL ORDERS

International orders may take 6-8 weeks to arrive(Due to the current pandemic this process may take longer. If you want your item in a faster manner please use UPS or DHL) . We understand that international shipping is expensive so please make sure that your address is correct or you will have to pay for shipping once again for us to re-send your package.  

REFUNDS/EXCHANGES

If you are not content with the size or item you ordered, you can return it for an exchange or refund.  Please be aware that if you are being issued a refund the shipping cost will not be refunded.  You have 30 days to return items for a refund or exchange however if the items are sent back worn out, washed or smell of laundry detergent, cologne or any type of scent that allows us to think it has been worn--the item(s) will be sent back to you.

We do not offer return labels for refunds or exchanges unless the mistake was ours.  You must pay for return shipping.

If you received the wrong item, please contact us as soon as possible at Info@TraeMerch.com .One of our staff members will gladly help you out.